Support Services

Address:
Starlaw Business Park
Livingston
EH54 8SF

Telephone: 01506 462 468

Website: http://www.fsttechnologies.com

FST Technologies specialise in the provision of customer communications solutions for the financial services sector. Through the promotion of new thinking and the adoption of an innovative approach, we help our clients exploit the opportunities the latest technology can offer, ensuring delivery of real business advantage through innovative communication strategies.

We combine a unique blend of software solutions and managed services to address identified challenges within the business-to-business and business-to-consumer engagement. Our process knowledge, collaborative approach and strong technical capability allow us to create a wide range of solutions on behalf of our clients. These solutions, incorporating print, email, mobile and web-based platforms, allow our clients to combine multiple output channels within sophisticated communication strategies in order to:

• Win more customers
Integrated multi-channel marketing campaigns and online-portal solutions utilising highly personalised trigger/chaser marketing techniques, online / mobile response mechanisms and test & learn cycles designed to increase sales and reduce our client’s overall cost-to-acquire.

• Convert more customers
Faster, more accessible product applications designed to reduce processing times and prevent customer dropout. Interaction between customer and provider can be delivered across a variety of media - online, print and mobile - increasing sales conversion and cross-selling opportunities, while reducing paper output and processing costs.

• Retain more customers
Highly personalised servicing documentation allows our clients to offer the right product at the right time, with migration to electronic output making it easier for consumers to engage - increasing the customer’s product holding and keeping them loyal to our client’s brand.

Based in Livingston with over eight years experience, FST have established contracts with a prestigious range of financial services organisations throughout the UK. We are very proud of the close working relationship we have with our clients, understanding that even the most advanced communication technology is of little use without the right people dedicated to understanding the customer requirements. That’s why we’ve invested so much time and effort building a team of experts that can facilitate all aspects of our client’s communication strategy to ensure success.

Key Contacts